Billing Research Technician

We are offering a $1,000 sign on bonus!

Family Service Association is seeking to hiring a full time, 35 hours per week, Billing Research Technician. Hours are Monday - Friday from 8:30 a.m. to 4:30 p.m. The Billing Research Technician supports the billing and reimbursement process by posting payments, resolving claim issues, and managing EDI transmissions. This role requires strong attention to detail, knowledge of medical billing, and the ability to troubleshoot billing and payment discrepancies to ensure accurate and timely processing

Duties and Responsibilities:

• Post payments, adjustments, and denials from EOBs, ERAs, and patient payments accurately and timely.
• Research and resolve claim rejections, denials, and underpayments by communicating with payers and internal departments.
• Monitor and manage EDI transactions, including claims submissions (837), remittance advice (835), and eligibility verifications (270/271).
• Identify and resolve EDI rejections and errors to ensure successful electronic transmission.
• Assist in transitioning paper claim submissions to electronic formats to improve processing speed and reduce errors.
• Maintain accurate documentation of billing activities, including payment posting, claim follow-up, and EDI troubleshooting.
• Respond to reasonable expectations of the Agency and/or supervisor

Education and Experience:

• High School diploma or equivalent.
• Minimum of 2 years in Billing
• Experience working with clearinghouses and payer portals
• Familiarity with denial management and appeal processes
• Ability to interpret Explanation of Benefits (EOBs) and Remittance Advices (ERAs)

This is a benefits eligible position.  We offer a comprehensive benefits package including:
•    Medical, dental, vision insurance
•    Long term disability insurance
•    Life insurance
•    403b pension plan
•    Flexible spending account
•    Three weeks paid vacation
•    Twelve paid holidays
•    Generous earned sick time

Family Service Association is a comprehensive private, non-profit social service agency dedicated to the development and implementation of services designed to provide strength and support to individuals and families throughout southeastern Massachusetts.  Headquartered in Fall River, Family Service Association strives to increase the capacity of individuals and families to cope with the stresses of family life and interpersonal relationships in a positive, productive and health-improving manner.  This agency is a leading provider of professional social services in the South Coast region of Massachusetts, with a 130-year tradition of high quality.

Family Service Association is an Equal Opportunity Employer.