Administrative Assistant

• Respect the confidential nature of all program services and communications therewith.
• Receive and communicate with service recipients and others who call or come to the program.
• Create member and provider correspondence and enter data into service records, and other communications as assigned.
• Serve as program interface with SFTP servers; delivering files; receiving files; communicating contents of received files to appropriate personnel and saving files in a manner that supports program operations. 
• Serve as program interface with program email which also serves as mechanism for fax receipt; communicating contents from email/fax to appropriate personnel and saving email/fax contents in a manner that supports program operations.
• Serve as point of contact for the delivery of member Comprehensive Assessments and Care Plans to PCPs and ACO/MCOs. 
• Make photocopies and maintain program materials for service recipients and other Agency documents in accordance with policy.
• Produce reports and provide tracking in support of meeting contractual obligations and achieving performance thresholds.
• Enter data for monthly statistical records or analysis and aid in internal and external reporting 
• Participate in available training as it relates to the improvement of position skills.
• Keep records, forms and other data of direct service and administrative services where such responsibilities are assigned.
• Respond to reasonable expectations of the agency and/or Program Director.
• Order supplies for program.
• Distribute confidential reports to appropriate personnel.
• Assist in scheduling and provide logistical support of community-based meetings and educational activities for service recipients
• Provide clerical and logistical support to Care Coordinators and other members of CP Teams to promote efficient program operations. 

Education and Experience:

• A high school diploma or equivalent is required.
  • Associate or Bachelor's degree in Business Administration or a related field preferred.
• A minimum of 1-3 years of related administrative, clerical, or customer service experience is required.
  • Experience in a medical or non-profit environment is a plus.
  • Experience working with community partners programs is a plus.
• Experience working in electronic health records and working independently.
• Must have strong written and oral communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

**Bilingual in Spanish, Portuguese, Creole and other languages is a plus but not required. **

Full Time Benefits include a comprehensive benefits package:
•    Medical, dental, vision insurance
•    Long term disability insurance
•    Life insurance
•    403b pension plan
•    Flexible spending account
•    Three weeks paid vacation
•    Twelve paid holidays
•    Generous earned sick time

*Candidates must pass CORI and CPS (child protective services) background checks.*

***Salaries are determined by factors including; experience, education, certifications, references, and foreign language proficiency with clients.***

Family Service Association is a comprehensive private, non-profit social service agency dedicated to the development and implementation of services designed to provide strength and support to individuals and families throughout southeastern Massachusetts.  Headquartered in Fall River, Family Service Association strives to increase the capacity of individuals and families to cope with the stresses of family life and interpersonal relationships in a positive, productive and health-improving manner.  This agency is a leading provider of professional social services in the South Coast region of Massachusetts, with a 135-year tradition of high quality.

Family Service Association is an Equal Opportunity Employer.
The Administrative Services Supervisor provides and coordinates office services needed to operate an efficient office. Administering such personnel functions as employment, supervision, job evaluations, guidance and direction as well as interpretation of Agency policy to clerical staff staff.  Recommends and executes approved changes in office, billing and intake procedures. Services include acting as receptionist for administrative suite, Board of Directors correspondence, meeting preparation and assisting with agency events.